Frequently Asked Questions



Frequently Asked Questions ( FAQ )

 

How are you different from a web proxy services

We're much faster, work seamlessly with all applications, and more secure. A proxy works only with your web browser.

Can I get trial account prior to purchase

Yes, please go to Free Trial page and fill the form. Then, we will send you 48-hour test account to your email address.

Will VPN slow down my system or internet connection

No, generally you will not notice any slowness.

Can I increase the speed of my connection when using VPN service

No, you cannot increase your existing connection with your ISP. Some users do report that P2P applications run better on the VPN.

Does it also protect other protocols like ICQ, Mail or FTP

Yes, once you are connected to our VPN server, all programs use a virtual network interface, which protects all programs that access internet on your computer.

Can I use VPN on public computer

Yes, you can run it on any computer.

Can someone find out my real IP address

No, since we do not store your real IP or any traffic data, it is not possible to link the IP that you receive from us to your real IP.

ERROR Frequently Asked Questions

Error 800

Most likely the security settings on your firewall or router does not allow you to establish VPN session. The simple solution is temporary disconnect your firewall. If you do not feel comfortable with this option, you have to read your firewall manual to go around this issue.

Error 789

There are several types of VPN protocols. LT2P, PPTP. Please go to VPN connection properties or create the connection again and use the PPTP or L2TP option.

Error 691

Maybe you entered a wrong username and password combination. It is also possible that after the payment your account was not created on the VPN server for some reasons. So, please contact customer support to verify this information and we are glad to assist you. The error may be related to your antivirus/firewall software, please see error 678 below.

Error 678

Make sure that port 1723 and IP Protocol 47 (GRE) are opened. You firewall may have closed these ports or your antivirus software may not allow to use these ports.

Error 619

Make sure that port 1723 and IP Protocol 47 (GRE) are opened. You firewall may have closed these ports or your antivirus software may not allow to use these ports. Try to connect your computer directly to the modem without router. Turn off your firewall if you have one. Check properties of your antivirus software to allow the traffic through these ports.

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